MY ORDER
I received a faulty item, what should I do?
If you have received a faulty item, please contact Customer service [email protected] as soon as possible (within 28 natural days of receiving the order) and we will sort it out!
I received an incorrect item in my order, what should I do?
Please contact Customer service [email protected] as soon as possible (within 28 natural days of receiving the order) and we will explain you how to proceed.
I'm missing an item from my order, what do I do?
Please contact Customer service [email protected] as soon as possible (within 28 natural days of receiving the order) and we will sort it out!
Can I cancel my order after I have placed it?
To cancel your order please contact [email protected] and we will let you know if it is still possible to cancel it.
If the order has already been processed and cannot be canceled, you will have to initiate a return process when you receive it.
I have canceled my order – when will my money be available again?
You will get your refund in a maximum of ten business days through the same payment method that you used (timing may vary depending on your bank)
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TELÉFONO
+34 917 517 831
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PHONE
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