FAQ My account | WOW CONCEPT

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How can I create a WOW account?

On our website, in the “My account” section, you will see the option to register or create a new account. You will receive an email to confirm your email address and another one to confirm your account is activated.

I've forgotten my password, how do I reset it?

On our website, in the “My account” section, you will see the option to “reset password”.

Please verify you are entering the email address you used when registering and that you are checking your spam folder.

I'm having trouble signing into my account

On our website, in the “My account” section, you will see the option to reset your password to access your account.

If you still have problems logging in, check that you are entering your email address correctly and that this is the email address you used to sign up (we sent you a confirmation email).

If none of this works, don’t worry! Contact our customer service team at [email protected] and we will help you to recover it!

How can I change my personal details and addresses on my account?

On our website, in the “My account” section, you will see this option into the Address book section.

How can I make changes to the details on my account?

Please contact Customer service team, [email protected].

Can I contact you if I don't have a WOW account?

Yes! you can contact our Customer Service department anytime whether you have or not an account: [email protected].

Do I need to create an account to shop with you?

If you want to buy through wowconcept.com you will be guided to easily create an account to finish your order.

If you visit us at our store in Madrid, Gran Via 18 you don’t need to be a registered customer to shop, but we encourage you to do so that we can give you the best experience when shopping at WOW!